General conditions

General conditions


1. Registration

Registration can be done by email, phone or via our website ( Registration will be confirmed by an email ("confirmation email"), sent to the email address provided at the time of registration. This email also indicates when we will return with further information. This will normally occur approximately 2 weeks before the first day of the course.  


2. Payment terms

Prices include meals: breakfast on arrival, lunch and afternoon meals, fruit etc. Prices also include NSCCM's own educational material. Prices exclude additional educational materials as well as an IACCM exam fee, approx. 2,300 DKK excluding VAT (the 2.300 DKK includes an exam registration (800 DKK ex. VAT) and a one-year membership of the IACCM).

3. Cancellation

General Conditions

Enrollment is binding. If you are prevented from participating, the rules below apply:

  • Until 30 days before the start of the course, the participant may postpone his or her participation until a later course
  • Until seven days before the start of the training course, the participant/participant's workplace can notify NSCCM (via that they wish to send another participant instead. This will, however, cost a handling fee of DKK 500.
  • NSCCM reserves the right to cancel courses. Participants will receive a full refund if this becomes relevant.

Special conditions for the Danish CCM Practitioner
As the Danish CCM Practitioner is held twice a year, there are more lenient conditions for this course. If you are prevented from participating in one or more days during the course/training programme, you can participate in another corresponding day on a later programme, free of charge at the Danish CCM Practitioner programme. However, it is a condition for exercising this right of postponement that you have sent an email to NSCCM ( no later than 7 days before the start of the course.

4. Exam

The exam is held as an online exam. However, after NSCCM's assessment, the exam may instead be held as a written exam.

If you do not attend the exam or do not pass, you can always make a new exam registration with a renewed payment.


5. Cancellation, relocation and modification of training courses or training days, including changes to the form of teaching, as a result of COVID-19, etc.

NSCCM reserves the right to cancel, relocate or modify a training course or individual training days. This may be due to the fact that there are too few participants or for other compelling reasons, such as illness, transport problems or consequences of COVID-19 rules, recommendations and other necessary adaptations.


Under normal circumstances, participants will be notified of cancellation, relocation or changes to training courses/individual training days at least 7 days before the event, with the following exceptions:


Cancellation, relocation and changes to training courses/individual training days may exceptionally take place until 12:00 the day before the event.

If rules or recommendations warrant this, including COVID-19 or force majeure circumstances, cancellations, relocations or changes may occur at shorter notice or on the day itself. Relocations and changes may include replacing physical attendance with online education.


In the situation where NSCCM cancels the entire course/courses, participants will be offered to choose from the following:

  • a place on a later, corresponding course
  • a voucher for NSCCM's educations and courses
  • refundation


In the event of cancellation, relocation or change of individual training days, the NSCCM will as soon as possible find alternative dates for the training, that suit the majority of the participants, as far as possible. Participants who cannot participate on these alternative dates will be offered recorded or streamed lessons.


At the danish CCM Practitioner training, participants can also choose to participate in individual training days on a later course.


NSCCM accepts no responsibility for any loss caused by the cancellation, relocation or changes to entire training courses or individual training days, such as transport costs, accommodation costs or other direct as well as indirect losses.


Any memberships or exam fees for IACCM will not be refunded, nor will they be renewed.


6. Training materials

The training materials provided depend on the course type. The educational materials will typically be accessible online.

Our prices include materials published by NSCCM, but not materials from external publishers, such as IACCM/WorldCC publications, etc. Any shipping costs are included in our prices.


7. Educational changes

To the extent that the IACCM conducts changes in educational materials, educational content, exam, etc., NSCCM reserves the right to make corresponding changes to our training with effect from the time the IACCM implements the changes.


8. Other conditions, choice of law and jurisdiction

Moreover the general rules of Danish law apply to the agreement. The agreement is governed by Danish law and any disputes are resolved by the Danish Institute of Arbitration in accordance with the foundation's applicable rules at any time.